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Call Taking

Supports call taking for multiple operations from one screen. Ability to automatically populate default information based on customer profile. Auto population of Pickup and Drop locations, Tow Types, Dispatcher Notes, PO Requirements, and many other fields. Utilizes type ahead, short coding and pick lists for ease of use. Customizable user defined fields that you can modify to fit the needs of your operations. Special Feature to support quick entry of after-hours calls.

Dispatching

Includes filtering to allow division of duties by any criteria (zones, service type, etc) in multiple dispatcher environments. Dispatchers can have their own customized screen layout. Supports assignment of multiple drivers per call and tracks individual work and commissions on one call record. Tracking of Drivers and Trucks by Status (Available, Off Duty, On Break, etc). Reassignments and dispatch changes are paged to drivers affected by the change.

Driver Communications

Support for email messaging to pagers, mobile phones, Nextel units or any other device capable of receiving e-mail. Drivers with two-way devices can respond to the dispatcher via e-mail in response to calls. Individual and group paging supported. Drivers with web enabled mobile phones can take advantage of advanced communication with TOPS Mobile.

Record Keeping

Customer, Employee, Truck and Driver data is conveniently stored and easily queried. Driver and Truck screens allow easy access to detailed call information for drivers and trucks. Setup screens include User Defined fields that can be customized to fit the needs of your operation.

Services and Pricing

Ability to assign default pricing to Services, enabling faster and simpler call entry. Customer specific pricing allows for special rates and discounts. Ability to automatically add Services to calls based on a variety of criteria including call events, customer, customer type, service type, etc. This automatic pricing makes the dispatch process more efficient.

Tow Ticket Management

Allows for management control of tickets and ticket assignment for better control of your business.

Driver Checkout

Allows office personnel to quickly check in driver paperwork and verify its accuracy with the system, insuring that the information that moves to accounting is accurate. Provides a snapshot of paperwork outstanding from each employee. Utilizes a process that allows for cash oversight through a virtual till.

Inventory Management

Allows tracking of inventory at indoor and outdoor lots including management of multiple lots and various areas within individual lots.

Lien Processing

Allows for customized processing based on local and state guidelines. Step by step processing helps guide users through the lien process steps. Liens can be processed individually or in batch mode, saving time when processing multiple liens. Management of critical dates to keep users informed of upcoming events in the lien process.

Auction Management

Fully integrated with the Dispatch system, reducing the need to manually re-enter data. Inventory and auction lot management. Customer, seller, and bidder management. Automated auction pricing. Simplified bidder check-in, deposit, and check out at auction time. Allows for sale of vehicles not processed through dispatch and lien. Consolidates purchases for Bidder checkout after the auction.

Reports

TOPS is packed with standard business management reports showing sales activity, revenue production, truck and driver productivity, customer activity and more.